Hello. We are Laundry Zone UK. Here's how we protect your data and respect your privacy.
Privacy Policy for LaundryZone
(Effective Date: 01/09/2025)
1. Introduction
LaundryZone (“we”, “our”, “us”) operates the website https://laundryzone.co.uk
and the LaundryZone mobile/online application (the “Service”).
We respect your privacy and are committed to protecting your personal data in accordance with the UK GDPR and the Data Protection Act 2018.
By using our Service, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect and process the following types of personal information:
Account Information: name, email address, phone number, password.
Order Information: laundry items, delivery and collection addresses, preferred time slots.
Payment Information: processed securely via third-party payment providers (we do not store full card details).
Communication Data: customer support queries, feedback, and complaints.
3. How We Use Your Information
We use your personal data to:
Provide, operate, and maintain our laundry services.
Process and deliver your orders.
Manage payments and refunds.
Communicate with you (order updates, customer support, promotions where consented).
Improve our website, app, and service quality.
Comply with legal obligations.
4. Sharing Your Information
We may share your information with:
Delivery Partners / Couriers (for collection and delivery).
Payment Providers (e.g., Stripe).
IT and Hosting Providers (for secure storage and app functionality).
Legal or Regulatory Authorities (where required by law).
We do not sell your personal information to third parties.
5. Cookies and Tracking
Our website uses cookies and similar technologies to improve your experience.
You can manage or disable cookies through your browser settings. For more details, see our [Cookie Policy].
6. Data Retention
We keep your personal data only for as long as necessary:
Account and order data: retained while you use our services, and up to [X years] for legal/accounting purposes.
Payment data: retained by our payment providers according to their own policies.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access.
8. Your Rights (UK GDPR)
You have the right to:
Access the personal data we hold about you.
Request correction or deletion of your data.
Restrict or object to processing.
Withdraw consent (where processing is based on consent).
Request data portability.
To exercise your rights, please contact us at: [Insert email e.g., support@laundryzone.co.uk].
9. International Transfers
If we transfer your personal data outside the UK/EEA, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses).
10. Children’s Privacy
Our Service is not intended for children under 16. We do not knowingly collect personal data from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
12. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
LaundryZone Privacy Team
📧 Email: [support@laundryzone.co.uk]
đź“Ť Address: [39 Chalice Way, MK17 7EW]